Contact
Two blocks from Penn Station, one flight of stairs from street level, and a team that picks up the phone.
For membership inquiries, trial sign-ups, corporate account setup, or general questions about the programming, the fastest route is email at info@driftyard.cc. We respond within one business day, usually sooner. If you prefer to speak directly, call us at +1 (212) 504-7830 during staffed hours — the person answering is a coach or front-desk team member who can actually answer your question, not a call queue. Walk-ins are always welcome during open hours if you want to see the floor before making any decisions.
New York, NY 10018. We are on the second floor of a Midtown building with elevator access. The entrance is marked on the street-level directory. Nearest subway: A/C/E at 34th St–Penn Station, N/Q/R/W at 34th St–Herald Square, 1/2/3 at 34th St.
Monday–Thursday 5:30 AM–10:00 PM. Friday 5:30 AM–9:00 PM. Saturday 7:00 AM–7:00 PM. Sunday 8:00 AM–5:00 PM. The gym is staffed at all open hours — there is no unattended period where the floor is running without a coach or front-desk team member present.
The right address for membership questions, corporate account inquiries, personal training interest, and anything else. We do not use an automated reply system — a real team member reads and responds to every message within one business day.
“I emailed Sterling Group at 11 PM on a Tuesday with a question about pausing my membership before a two-month work trip. A coach replied before 8 AM the next morning with the exact steps, no friction, no hold music. That responsiveness is why I kept my membership active for when I came back.”
Kenji O., Financial District
Email us or call during staffed hours and we will get you set up for your first week.
Email the team